Privacy Policy

Contents

1. Introduction

This policy explains:

how we collect information about you both directly and indirectly;
what information we collect about you
the ways in which we may use and share that information; and
how you can update or access any personal information we hold about you.

Please read this Privacy Policy in conjunction with the applicable Services terms & conditions and any other product or service terms of which you have been notified.

2. How We Collect Information

We collect information directly from you when you are asked to provide personal details about yourself, including but not limited to when you:

purchase products or services from us online;
submit enquiries to us or contact us;
use our products and Services;
when you terminate your account with us.

We collect information indirectly from you when you use the Services, including but not limited to when you:

visit or browse this site or other subnigra websites;
email us for help and support;

3. The Information We Collect

We collect such information as:

your name;
billing address;
telephone number;
email address;

4. How We Use Your Information

We may use and analyse information about you in order to:

provide you with access to parts of this site;
process your order;
supply Services and products that you have ordered;
contact you if necessary;
verify that you are an authorised user for security purposes;
arrange for payment of goods or Services purchased;
inform you of any service related message or of any new Services or functionality (eg the introduction of a new messaging service);
assist us with crime and fraud prevention such as to check your identity;
assist you with any product or Services enquiries, including the investigation and resolution of service affecting issues and dealing with any billing queries you may have;
investigate any complaints or other enquiries that you submit to us;
enhance and personalise the products and Services that we offer you and to develop new products and services;
send information to you about our products and Services from time to time by email;
disclose your personal information or usage of our services to certain third parties. See Disclosure of Your Information;

5. Disclosure of your Information

We may disclose your information:

to our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you;
to any relevant public authority or law enforcement agency;
where there is a change (or prospective change) in the ownership of subnigra to new or prospective owners of subnigra. In these circumstances we would require them to keep it confidential.
where required by law, regulation or legal proceedings;
Where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
in response to a valid, legally compliant request by a competent authority;
during emergencies when we believe physical safety is at risk;
where the service is moderated; or
in response to a complaint that that there has been a breach of the Services terms & conditions or any other product or service terms of which you have been notified.

We retain information only for as long as we need it.
In relation to the following information we are required to retain it for not less than six months and not more than two years in order to ensure that this information is available for the purpose of the investigation, detection and prosecution of serious crime:

7. Accessing your Information

If you are a subnigra customer, you may verify, update or amend the personal any information you have provided at any time by clicking on "My Profile" under the heading "My Account". The 'opt-in' on the website allows you to select whether you receive marketing information from subnigra. You can opt-out of at any time. We can supply certain types of personal information on request: including but not limited to billing, name and address. Requests should be made in writing or, and include your name, mobile telephone number and proof of your identity (such as a photocopy of your passport, birth certificate or driving licence) and address (for example, a copy of a utility bill or bank statement), and the information you require. We'll charge you £10 to cover the administrative cost of supplying the requested information. If we hold any inaccurate information about you, please tell us and we will correct it.
Our address is:
subnigra Internet
3 Edgemoor Park
Balloch
Inverness
IV2 7RA

8. Changes to this Policy

We will keep this policy under review and any changes made from time to time will be posted on this page.

9. Security and Protection of Customer Information

Passwords

You must not share your password for any shell, website or email access. Your passwords and the answers to secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.

Data Security Procedures

We are constantly reviewing our procedures to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure socket layer (SSL) technology to encrypt sensitive information, and do not keep a record of any financial information, eg your credit card.

We may employ third parties to provide services on our behalf. In such cases, if they collect any data on their own behalf they will provide their own privacy policy. We do endeavour to ensure that any partners we use apply the same high standards of privacy and security over your information. However, we advise you to read their policy carefully.

Security of Communications

Please be aware that communications over the Internet, such as e-mails and talker connections, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. subnigra cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

This policy does not apply to third party sites that you may access via our sites. You should therefore ensure that you are familiar with the applicable third party privacy policy before entering any personal information on a third party site.

Non-EEA Use of Information

The information you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will always take steps to ensure that your information is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific products and Services.

Cookies

A "cookie" is a piece of information, like a tag, which some websites create on your PC/mobile phone which identifies your PC/mobile phone whenever you visit that website. In order to provide you with the best possible online experience, subnigra may create cookies when you visit the subnigra sites. In order to help you, cookies may be used to:

identify your defaults if you have set up a customised homepage;
keep track of how many times you do specific things whilst using the Services;
provide you with self-help information; and
provide secure access to your account and services.

You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish - click here to switch off cookies on your browser. If you decline cookies, some aspects of the subnigra site may not work on your PC/mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.

How to avoid receiving Spam

Think before you give out your e-mail address;
Try to avoid giving your main e-mail address on web sites, chatrooms, newsgroups or to companies. There are many places online that provide free e-mail accounts. You could set up a separate account to use when signing up to an Internet service, or for online shopping. This way your main e-mail address cannot be "harvested" by spammers. Avoid forwarding chain letters or petitions. These lists of addresses can be used by spammers.
Never reply to Spam
This includes the notorious "click here to unsubscribe" trick. While it looks as if you are being given a chance to opt out of receiving further unsolicited e-mail, in fact you will be letting the spammer know that your e-mail address is active, leading to yet more Spam being sent. Don't click it - just delete the e-mail.
You should also avoid trying to Spam the spammers, you will end up being blacklisted as a spammer yourself.